FAQ's

1. Do you offer free shipping?
Yes! We offer free shipping on all orders across Saudi Arabia and the UAE, ensuring a seamless shopping experience.

2. What is the estimated delivery time?
Your order will be delivered within 1 to 4 business days, depending on your location. We prioritize speed and reliability.

3. Is Cash on Delivery (COD) available?
Absolutely. For your convenience, we offer Cash on Delivery (COD) throughout Saudi Arabia and the UAE.

4. Can I return or exchange an item?
Yes. We have a 7-day return and exchange policy. If you're not satisfied with your purchase, you can easily request a return or replacement within 7 days of delivery.

5. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your delivery status in real-time.

6. What if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us immediately. We’ll arrange a replacement or full refund—at no additional cost to you.

7. Do you ship internationally?
Currently, we only deliver within Saudi Arabia and the UAE. Stay tuned as we expand our reach in the future.

8. How can I contact customer support?
You can reach us via the contact form on our website, or email our support team directly at
📧 souqsaudisofficial@gmail.com
We're here to help!

9. Are your products genuine and high-quality?
Yes, all our products are 100% original and handpicked for their premium quality, durability, and style. We never compromise on authenticity.

10. Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, you can contact us to modify or cancel it. Please reach out to our customer support team as soon as possible to make any changes.